Welders Supplies & Services (NSW)Pty Ltd uses a nationwide courier system to deliver your order. All Parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours.

Parcels will be dispatched on the same day the order is received providing the order is received before 9:00am (EST) and all goods are in stock. If the item is not in stock, allow extra 2-3 working days for shipment.

Warranty Returns

All products are guaranteed for materials and workmanship by the manufacturers warranties. Product returned under warranty will be forwarded to the manufacturer for decision & advice on acceptance of claim. DWIS will not under any circumstance accept responsibility for damage, losses or injury for any product considered faulty. New product will not be supplied ahead of inspection of product for warranty.

To arrange a return please send an email to sales@welderssupplies.com.au informing us of the item you are returning. You will be responsible for the safe return of the item in its original condition and original packaging, accompanied by the receipt. On acceptance of the claim a credit or refund will be issued. Refunds will be processed in the same way that purchases were paid for. For instance, if you paid by credit card the same credit card will be refunded. Refunds are normally processed by the bank within approximately 5-7 working days.

Canceling an order

If you wish to cancel a confirmed order, please contact us immediately via sales@welderssupplies.com.au Please note that if your order has been dispatched we are unable to recall it.